Refund policy

We have a 2-day (48-hour) window for initiating a return or replacement request, which means you have 2 days after receiving your item to request a replacement for specific, valid reasons.

Our policy is primarily a replacement-first policy. Refunds are only issued in exceptional circumstances. Please read all sections carefully to understand the conditions and procedures.

MANDATORY UNBOXING VIDEO

An unboxing video is absolutely mandatory to request a replacement or return. The video must be clear, un-edited, and show the package being opened from its sealed state to the discovery of any issue. Without a valid unboxing video, we will not be able to process any claims for damaged or wrong items.

Conditions for a Valid Replacement

Our 2-day replacement policy is applicable only to the following cases, which must be verified by the unboxing video:

Wrong Item Received: The item you received is completely different from what you ordered.
Defective or Damaged Item Received: The item has a manufacturing defect or was clearly damaged during transit.

Ineligible Conditions for Return or Replacement

The following cases will NOT be eligible for a return or replacement:

No returns/replacements will be accepted for subjective reasons such as personal dislike of the product, quality perception, or sizing issues. We provide detailed descriptions and size information on each product page.
No valid unboxing video is provided.
The request is made after the 2-day (48-hour) window has passed.
Any item that has been used, washed, or damaged by the customer.
Any item not sent back in its original condition and packaging, including the original box and any inserts.

6-Month Color Assurance Policy

We stand by the quality of our products. All applicable products are covered by a 6-Month Color Assurance Policy against color fading.

Under this policy, you can request a one-time free replacement if your product's color fades within 6 months of purchase.
To claim this, please email us with clear photographs of the product showing the color fade.
If your request is approved, you will only need to pay a flat Shipping and Handling fee of ₹100 for the replacement item. This fee must be prepaid.
Damaged products (e.g., broken, scratched) are not covered under this policy.

How to Start a Return or Replacement

Within 48 hours of receiving your order, please email us at pranit@desifindsindia.store.
In the email subject, please write: "Return/Replacement Request for Order #[Your Order Number]".
In the body of the email, please include:
- Your full name.
- A clear description of the issue (e.g., "Received wrong item," "Item is broken").
- Attach your mandatory unboxing video and clear photographs of the item.
Our team will review your request within 1-2 business days. Based on the evidence provided, our team will determine if a replacement is warranted. The decision of our team in this regard will be final.
If your return is approved, we will provide instructions on how to send your package back to us. In most cases, we will arrange for a reverse pickup. If reverse pickup is not available for your PIN code, you will be required to courier the product back to us at your own expense.

Inspection and Approval

Once we receive the returned item, we will inspect it to ensure it meets the eligibility criteria.

If Approved: You will be issued Store Credit in the form of a gift card or a discount code. This credit can be used to place a new order on our website.
If Not Approved: If the returned item does not meet our policy requirements (e.g., it is damaged by use, or the original packaging is missing), we will not be able to issue a replacement or store credit. We will contact you to have the item shipped back to you at your expense.